iOS
Login & Membership
How do I log in?
If you have an active subscription but you’re logged out or just want to use the app on another iOS device, please follow these steps: 1. Make sure th...
How can I delete my account?
We are sorry to see you go! Follow these steps to delete your account: 1. Open the “Profile” section; 2. Tap on “Personal Details” ; 3. Select the “...
How do I unsubscribe from the mailing list?
If you no longer want to receive any emails from us, you can unsubscribe from them at the bottom of the email using the ‘unsubscribe’ hyperlink, as sh...
Billing & Subscription
How can I change my payment method?
If you purchased a subscription from the App Store, please refer to Apple’s instructions on changing the payment method associated with your Apple I...
How can I cancel the subscription?
Users can only cancel a subscription in their Apple ID settings, as we don't have access to your account and are not authorized to manage subscription...
How can I change my subscription period?
You can manage your subscription plan in your Apple ID settings ; however, according to the App Store procedures, it can only be changed to a new one...
How much does the subscription cost?
Once you open the app and finish setting up a profile, you get to the payment screen, which has all the up-to-date information on the currently availa...
Is my subscription auto-renewable?
Currently, we do not offer single-period purchase options, and all subscriptions are automatically renewed by default. Your subscription will renew ba...
How can I get a refund?
As stated in our Subscription Terms, if you purchased your subscription through the App Store and are eligible for a refund, you must request it direc...
App Features
How does the program work?
Fottur is a hiking and biking app that helps you discover new trails and routes, explore nature, and improve your physical and mental well-being. With...
Can I use the app offline?
Created with outdoor activities in mind, Fottur fully supports offline mode, so nothing stands in your way in your pursuit of adventures! You can down...
How can I find hikes in my area?
You can find hikes near you in the “Explore” tab. The screen will automatically show you all trails nearby, but you can also use the search filters to...
How can I set hiking days?
Each day, you’ll receive a set of activities to complete. These could be anything from a walking routine to a workout. Your rest days are set automati...
Can I modify my saved trails?
You can edit or delete your previous activities in the “Saved” tab by choosing one and tapping the three-dot icon.
When will my daily activities be marked as completed?
To mark your day as completed, you must complete all the suggested activities and read all the materials under "Insights" for the day.
How can I change my height/weight/units/email?
You can change parameters like height, weight, units, and email by following these instructions: 1. Open the app and go to the ‘Profile’ section; 2. T...
Compatibility & Integrations
What are the supported devices?
The application is only compatible with iPhones running iOS 16 or later.
Can I integrate Fottur with the Apple Activity app?
Unfortunately, there is no streamlined integration with the Activity app yet; however, all the data and progress of your trails are stored directly in...
Do you have a desktop version?
Fottur is only compatible with mobile devices running iOS 16 or later, and we don’t currently have a desktop version. The app was developed specifical...
Technical issues & Troubleshooting